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Are Products Guaranteed / Is There A Warranty?

"Do you have a guarantee or warranty?"

Yes - Cellphonejammersales only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products that arrive in the Cellphonejammersales warehouse are checked for perfect appearance and correct functionality.

Our packing staff check again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Products are guaranteed for successful delivery, check details here.

All our products are covered by a 12 MONTH WARRANTY.

  • If a problem occurs with a product, we'll support you with advice, and if necessary give you instructions how to return it to China for a repair, replacement, or credit towards buying a different model.
  • According to our terms and conditions, you need to contact us first if you have a product issue. We will authorize the return and give you an RMA (return to manufacturer authorization) tracking number for the case. Any products returned without prior authorization are liable to additional handling charges at our discretion.
  • Click here to read advice about what to do if you have a current product problem.

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

Please tell us if you are a drop-shipper and have returns issues with Cellphonejammersales goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you.

We do not offer warranty or support for products not bought from Cellphonejammersales.

Exceptions to Warranty

  • The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
  • The warranty does not extend to free repair / replacement in cases to damage to products or wear and tear.
  • Batteries have a special condition applied to them due to impracticability of applying a 12 month rule, check here.